Respecting for customers and understanding customers ,Continuing to provide products and servic far beyond our customers’ expectations,being their partners forever. This is the service concept that we uphold and sparkplug at all time.
一、At every step, the first to think of are our customers. With the transformation from sales market to demand market , our customers’ concept of needs changed. Facing with numerous products (or service), they are more willing to accept good quality products (or service). Quality here does not only mean the internal quality of products, but also including quality of packaging and service etc. So we must try to satisfy our customers’ demand comprehensively .
Standing at our customers’ position to research , design, and improve our service,but not our company’s.
Perfecting our service system and strengthening the service of pre-sale, sale, after-sale and technical guidance .In order to make our customers feel extremely convenient,we should help them to settle the problem that occurred in the process of using our product timly .
Attaching importance to our customers’ opinions,which can enable them to participate in decision-making.we should make their satisfaction as an important element.
Leaving on stone un-turned to retain current customers.
establishing the client-oriented mechanism.The establishment of these institutions, the reform of service delivery, etc, should take the needs of customers,for the rapid response of our customers’ opinions.
二、The customers are always right .
First, customers are buyers of our products, but not troublemakers; Secondly, customers know their needs , and this is precisely the need for us to gather business information;
Thirdly, since the customer are "natural consistent," if we quarrel with a customer, so it is the same with all customer on this dispute.
三、Three elements to satisfy our customers:
Product satisfaction : It means that customers are satisfied with the quality of our products.
Service satisfaction :It means that our customers are confirming our service inclunding pre-sale ,sale and after-sale. No matter how perfect the product is , how reasonable the price is , but when it is in the market, we must rely on service. " After-sale service creats permanent customers."
Corporate’s image satisfaction: It means that the pulic are satisfied with the corporate’s strengths and overall impression.
四、Complying with the 5S concept ."5S" means "Smile , Speed ,Sincerity, smart and study. They are abbreviations of five words . "5S" Concept is the most representative of the culture of service innovation and It is not only full of humanized characteristics of the times but also considerable practical.
五、On time assigment , quality assurance, establishing a image. your satisfiction is my pursuit!
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